N - sydney
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18654
2015-10-11
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Job Summary


The goal of the Technical Account Manager is to ensure customer success, focussing both on reactive support and pro-active services to enable the customer to successfully deploy their solution set and achieve targeted business benefits.


The Technical Account Manager is the single point of contact for the customer and also all internal teams. He/she serves as a strategic advisor to customers and provides product functionality, technology and implementation expertise by delivering a combination of technical consulting and project management skills.


Essential Functions

  • On-boarding of new accounts.
  • Builds and grows relationships with both Technical staff and Sr. Management from the customer team.
  • Collaborates with Engineering and QA teams to validate Deployment architectures and Sizing parameters.
  • Conducts at a minimum a weekly call with each of their accounts and provides the customer team a status update.
  • Ensures that all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution.
  • Develops and mentors other TAMs to help improve their technical knowledge, project management skills, customer management skills, etc.
  • Conducts on site audits/reviews as needed.
  • Performs TAM duties for 6 • 7 accounts at any time.
  • Works on staying current on both the technology and product fronts.
  • Performs other duties and projects as assigned

Education and Experience

  • Bachelor?s degree in Computer Science or Information Systems or equivalent experience.
  • At least 4 years in technical product support or information systems environment supporting business-to-business customers.
  • Domain knowledge in networking security required.
  • Must have experience working directly with Enterprise Customer Support supporting Business customers.
  • Demonstrated experience in a technical customer support environment and experience working with a networking vendor involving technical Support on appliance products is a must.
  • Understands and can articulate entire product line and architecture.
  • Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.

For further information on this role or to confidentially apply, please contact Sid Bapodra on 02 8227 9200 or email on sidb@ethoscorporation.com.au should you have any questions. Please apply directly via the Apply for this job button





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